Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the versatility of this shovel. I keep it in my hiking backpack (it folds down nicely) for when I am outdoor adventuring.
Got it from my grandson she's been wanting one of these you just survival kit all together for him
It’s good for the money
Such a high quality, long-lasting tool! A gift for my husband, he was so excited to use this for many purposes!
Perfect man and woman outdoor Survivor pool every woman and man should have one of these in their vehicle for emergency uses wonderful to Scott a navigation North and South compass on it along with a blade a window breaker overall 10 or 10 best tool to have in your vehicle for safety in a piece of mind you should get one today
Great durability and design quick delivery good price
Great camping tool. It is very versatile and surprising light for what you get.
Tool is well made every section mates up perfectly with the next fairly lightweight but made of quality materials would rather have the little extra weight and sturdier material
Great tool for a go- bag, to keep in the Jeep, to put in any backpack or to take camping hunting and fishing. It came with everything in showed in the add PLUS an extra knife blade and philips/flat head screwdriver.
Have not used on my metal detecting excursions yet. But so far it meets all my requirements!
Awesome, for hunting and metal Detecting a person ask for more, every thing you would need to go hi king & Camping, as well as treasure hunt. Thank for a awesome product.
Very sturdy shovel with some very useful tools included. I got this for backpacking/treasure hunting and love how small it is when stored in the pouch.
Husband says it's a good investment just in case.
This camping shovel multi tool is amazing,I keep it in my go bag at all times. I have used it for all kinds of things other than just camping and camfires. Its light weight, durable and i eould highly reccomend.