Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This thing is brilliant! I just finished running two long ducts in a small house we are building and every run required one section to be cut. And if you've ever cut a round tube, you know that those edges will bend back onto your hands. Mine left their bloody stains. I wish I had this tool for that. I decided to rework our existing dryer duct to be more direct and used this to cut one length in 10 seconds with great accuracy and ease. I don't know how the adjustment screw works, but it cut 26 gauge as it was adjusted with perfection! I was going to knock it one star because it doesn't include the handle that is shown with the instructions and the clamp that is provided in its place doesn't fit the diameter of my drill and probably won't fit on any, but it's not needed.
Great sheet metal cutter that is very fast and maneuverable.
Good goods such as in the description.
I cut aluminum plate and cut very well Thank you
Still satisfied before use or the product is very good and very good
Used for aluminum fascia trimming & it worked well.
The attachment works great on my drill. Very fast, professional cut. Good product to have on hand.
Great for ripping long pieces of sheet aluminum. It’s a little hard to exactly follow a line but if you go slow you can get it pretty close to perfect. Especially if you’re using trim.
I’ll bet it will last long enough for my use.
Highly recommend I will buy again for sure
thank you friend really loves this device recommend this store and item
It's a really well-made, luxurious product... Thank you for the good product.
The coolest cutting tool I own. It's so cool by far. I own a gutter company
I like the rod that threads into the cutter, it fit my 1/4" DeWalt drill perfect. Thanks so much
Fast shipping and the cutters work well.