Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super I am very happy and my children even better and delivery before the date
I'm writing to express my pleasure and complete satisfaction with the Shower Head. To say that this product exceeded my expectations is a veritable understatement. I'll admit that I'm not the easiest person to please; I expect excellence from every product I purchase. Well, folks, the Shower Head has EXCEEDED even my lofty expectations.
Milady groused about our shower head's flow, even after I thoroughly cleaned it. Expecting the limitation was our well-pump's fault, I nevertheless ordered this unit. What an improvement! Installation took less than five minutes with no tools required. (Just remember to insert the included washers.) Numerous shower patterns, easily varied by rotating the tab on the head. Best of all, she's declaring "love it, love it, love it!"
Works very well
My water pressure is EXTREMELY and has a slow stream of water that comes out. This shower head was amazing and my water pressure is how AMAZING. In fact, this is my third purchase of this shower head. Definitely worth the money!!!
Works well.
product as in the description. super fast delivery
shower works great. will buy again from this store.
very fast delivery. tested 1 ok. I wish a spare filter is offered. recommend this product.
Item exactly as pictured and work exactly as described. This is a good product at a good price!
As described, quality is good, full adjustment, backlight. I recommend it.
Water pressure was what I was going for when looking for a new shower head. I have long hair and my old shower head did not have much pressure, and it took forever to get my hair wet to wash and then forever to rinse it out. I might have to put in the water restriction due to the amount of water I am now using. will wait and see what the next water bill is. But love it and well worth the money!!
Has been the best shower head we have had in a very long time!! Was better than our previous that came from bed bath and beyond and definitely more affordable! Install took less than 5 mins and the water pressure is amazing!!!
Received very quickly good quality.
Great, and stop button for water very practical time to soap...
Be prepared it's like a High-Powered Car wash. It has more power than you'd expect and thank god it has a rain setting too. Spraying you with a nice soft mist. I'm learning to like it. It takes some adjustment if you're replacing a previous shower head just because of its power. Then again I have a small shower Its an awesome product for the price and has adjustment settings to help you find what kind of water spray you desire. Its also very easy to instal
Exactly what I wanted
Good product and good price arrive and recommend
It is very nice goes very well the temperature goes with battery I think and it is medium to large. I recommend it
Looks good. It is beautiful and works, I hope the quality is good for it to last
The options on this showerhead are awesome...Gentle rain too cooling mist...to lots of power. It literally took me about 6 minutes to install. Remove old head, put new Teflon tape on threads and screw on head holder. Tools...used channel lock pliers for a snug fit. The actual head is attached to a hose for easy removal and flexibility. Attaching the hose was 2 minutes. Would highly recommend. I will likely put another one in my second bathroom shower.
I have tried other shower heads that are supposed to fix low water pressure, with some help, but not enough. Removing the water pressure-reducing washer helps some, but not us--there just wasn't enough water coming to the shower pipes themselves. No shutoff valve in the right place to adjust only that. Water spraying from the shower couldn't even go out straight, it bent under the weight of gravity bc it lacked enough force. It was pitiful. This shower head not only fixed that, but feels ***absolutely wonderful!!*** Ever tried one that had tiny holes to increase the pressure, but then stung when it hit your body? Not this one. An absolutely luxurious feel, and adjustable spray patterns, too. (In fact, the mist setting can sting a little on soft skin from *too much* pressure! In my shower??? It's fine on arms and other places that are exposed to weather so are toughened up a little.) I usually use the main shower pattern, & the one that had that + fills in the center. I use the center-only spray for spot-cleaning the shower. All in all, I am thrilled with this wonderful, wide, comfy, luxurious shower spray. This is hands-down the best shower head we've ever tried, handheld or otherwise.
This is the most amazing showerhead I have ever used. Everyone in my family has been buying them. The only problem is, when you go someplace that doesn’t have one you’ll hate taking a shower! The water pressure is amazing and when you go to rinse the shower, it takes away any soap residue. I used Rejuvenate to clean my shower and with this showerhead it is staying clean! It’s like a brand new shower!
Very happy with purchase, I had previously another one (different brand) the holes ruptured to the point of making water go side ways above shower curtain (imagine the mess!). This shower head t's sooo easy to install, anybody can do it, you don't need to be a plumber or very experienced with tools, really, takes longer to read instructions. I would recommend though, to ignore instructions suggestion of installing it first without teflon tape, and test if not needed on joint attached to shower tube (believe me you'll need it). A second pass uninstalling and reattachin joint ends up scratching a little bit the chrome finish. Not a big deal. But a piece of advise so you don't have to go thru unnecesary steps and possible scratching. Overall great! I love the pressure of this shower head, the diffrent settings and the width of shower head. It also has a nice look.
It looks according to the description, works well