Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I highly recommend
Great to have for use on the RV when you have to fill batteries, or transfer fluids from one point to another. Works great also to fill water bottles out of a larger container.
I already tested it excellent product
Very good product very practical Fast service
Works, fast shipping, great seller and recommend
Top Thank you I sent them in Very fast
Exactly as the seller describes
Item received, good condition, recommend seller
Excellent product works great fast delivery
I bought two of these. One for my unleaded (for my lawnmower), and one for my diesel (for my tractor). I am getting older now and it is harder for me to lift a 5 gallon gas can, to put gas into my lawnmower. I can pump just so much into my mower with this, then I have to pick up my gas can and pour more into my mower. It is not this pumps fault, it is my gas cans fault. My new gas can has something inside of it that prevents this pump from getting to the bottom of my gas can. At least I can pump enough out, so it makes it a little easier to lift my gas can to pour more into my lawnmower.
Beats heck out of anything else out there...screws in and definitely more robust than any snap in plastic vent. Yes, more expensive but infinitely better....c'mon, get off your wallet..."you get what you pay for" was never more applicable.
These air ducks came complete with exact size drill bit. Installation was very quick and easy. Immediately improved gasoline flow 10X. Highly recommend.
The product of excellent quality, quite practical as shown in the photos, highly recommended.
It wasIt was quick and accurate.
Very good, as the product described
as described
Good product that fulfills its function very well I would undoubtedly buy it again
Excelent
Exactly as described, I recommend the seller.
Super, thing!
Good product that worked well.
Good quality and fast delivery
Needed to remove gas from lawnmower and this worked perfectly!
Works good, is a reasonable cost, and simple to use.
I'm very satisfied.