Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, i recommend it 1000%, i love it, excellent edge, i will buy another
The quality of these nail clippers is exceptional, there are by size and hardness that resist you, once decided to cut, make a clean and safe cut. I already had another one, and I took advantage of the offer to buy one for the travel bag. I was surprised, because I had a model with the blue hoop, and I thought I was bought another one the same size, and the one that came to Me is even bigger, it'll be good for your feet. In the photos, you will see the intermediate that was the one, the size difference is remarkable. The rose is the other new, smaller, but just as accurate. All the products I have of this brand are of unbeatable quality, I recommend them. As for shipping time again I have been surprised, just 3 days! They are getting faster and faster. Thank you very much. 100x100 recommended. Feel free to purchase the products of this brand, you will be surprised at the quality!
Received quickly in 3 days. Excellent quality product good value for money the most comes in a small aluminum storage box. Good. Very satisfied with this purchase.
Excellent
looks like a very sharp professional set. very happy with it so far.
Perfect thank you. After not cutting my toenails for almost a year, this thing cam in handy.
Other nail clippers in this price range tend to break pretty easily. I've never had a problem with this one.
unlike some knock-offs, these are sharp, well-made, and easy to use.
Good quality compared to most cheap clippers. Very sharp and easy to grasp / use. Time will tell how well they hold up.
Super! Very fast shipping!
Its the right size and sturdy for the hand nails. Did I mention it is such a good value and its better than th 10$ one which I has to toss away.
Definitely high quality product. Sharp as hell!! Mr Green NEVER FAILS!
I love this ,and the sender packaging was so good and very official and quick delivery. thank you
Reliable brand and a great value.............!
At this cost point, you can't go wrong