Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really works
I liked it, I took the test and it works very well.
It is very good, it arrived in very good weather and the best is the price. Recommended 100%.
Product identical to the ad. Good workmanship and size. Comes with a set with 3 blades ready to use. Well packed, was posted fast and arrived before deadline.
I really liked the product just need to use it
A nice saw it has good power for small home projects or cutting down shrubs or branches in the yard
good quality
This was a great deal, especially with the bonus discount. Just received it and used it today on a job.. would have to rate it an excellent tool.
Very good
I like how light it is and easy to carry in the case that came with it. It’s an excellent tool for those quick small saw jobs.
The product arrived complete and well packed. Works very well fulfilling its function
I was satisfied with me it is poor quality peraba but it is so good and it works. I give it a 10 excellent
Tool free blade swaps and free selection of blades. Really like not having to have twelve hands and three tools to switch the blades, and having a selection of blades with it is a savings. Blades are good quality, cut like crazy.
Very good item perfectly described. Thanks to the store. All PERFECT
Well packed with many metal and wood saws easy to install and couple with the drill and arrived in the agreed time when avec so works well
So I got this for my plumber and he loves it. He used it to cut a 4" sewage pipe and was happy to see that it worked so good and is s sharp. He now plans to use it cut some small branches from his fruit trees. Couldn't send the picture as he left with it.
Slightly heavy but value for money.Robust and east to use
Easy to use reasonable quality at a good price
very good product
It is good not used but I found the size of the SAWS very small but I think it has to be a high power drill for sawing.
After one of our hurricanes I had half of a tree come down on my lawn. I was able to use this baby saw to break most of the tree down to be able to bundle up the branches and twigs to be carted away. This thing really did the job! I continue to use it for around the home projects. It's also a great starter saw for those who have never used a chainsaw before!
Very effective with cutting roots and removing stumps.
I used it to cut down small trees growing around my property. I makes it way through the small trees like a knife trough butter
This saw is lighter than most and really easy to change blades
Product received correctly. Very fast shipping. All right.