Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great, repaired cracked fridge draw.
Everything correct, works well
Not well packed and the box was malformed during the transport. However inside everything is fine. It works good. Plastic is held very well after welding. Still it required some kit, sanding and painting in order to looks good...
Very good
Great, everything arrived well and works well
Second purchase, very solid and fictional appliance
This tool is a must have if you’re repairing any type of plastic. I like it. Works fast too. It’s still a good idea to melt plastic over the staple after it’s installed.
I tested it on a cracked car bumper, it works very well! YT has a lot of tutorials with great tips for using this: the little twist before releasing, the flush trimmer, the soldering iron to smooth the surface after trimming... It uses quite a lot of staples for a good stitching, you may want to buy a bunch of them while ordering this stapler.
Perfect. Thank you !
Perfect
Great, I like it!
Everything works thanks to the store
great tool, awesome buy, thank you!!!
Very good product
I’d recommend it to anyone, of any experience level, and would surely buy it again without thinking twice. I couldn’t be more happy. It comes with solder, different attatchments, and heats up in under 6 seconds.
LOVE IT! Buying 2 more for gifts to good friends!
Work properly
This tool works well out of the box and should serve you many years. I'm pleased with mine.
Everything happened quickly... very well
Easy and fast work.
I arrived very fast and good quality
Good product and good delivery
Has arrived well and properly packed. The plastic gun works well and I recommend it if you want to make any user-level repairs
The product is fully as described. Delivered without damage. Checked, works great. Very fast delivery, to Israel in 8 days. Seller recommend!
I've used these for decades. This one is just as good. The LED lights are a great improvement. Make your own tip with solid core copper wire, and you're set. Plenty of heat.