Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! Perfect. This is the highest wattage USB charger I can find online.
What a nice charging station. This has taken the place of quite a few of my USB charging adapters.
This has been a great boon! I can easily & tidily plug in ALL my technology. So convenient & easy to use!
I use this on ski trips to charge my various pieces of equipment, and have enough spots for friends to charge theirs. Good, solid
It’s really helpful and practical for multi devices.
It works great for me especially when I’m traveling and I have to charge the cameras and the external batteries in the same time and it’s fast enough too.
Parfait!!! Works as advertised unlike several other products I have purchased in the past. Charges fast and definitely can handle at least six or seven simultaneous rapid charging Devices at the same time.
I have two phones, two sets of earbuds, rechargable batteries (Twharf brand), and various other devices that need USB charging. Finally, I have enough outlets to charge more than 2-3 devices at once.
Fast charging! Really a great product, space-saving and convenient. Highly recommended
I set up a charging station in my house and this is the hub. I have all different kinds of cables plugged into this thing to charge all the random things we accumulate with rechargable batteries and this does a great job. I don't charge high draw items like laptops, newer phones, or iPads - those get their dedicated chargers. But all the other random stuff get charged with this.
This is one of the few products that doesn’t lose charging power if all ten ports are plugged in.
I use this unit to power my several Raspberry PI computers. Works Great.
Awesome power! Finally a device that can charge all my electronics on one charger. Don't hesitate.
Awesome, just what family needed for phones, laptops, and notepads.
Heavy and works great! I use it to power an array of Raspberry Pi’s (3 and 4’s).
Provides a good number of charge points for my ever expanding collection of gadgets.
Very happy with this charger, heavy duty. I wish it was able to be set up to hang but overall very happy.
This is good for those tech geeks, like me, that like to have a lot of devices firing at the same time!!!
This is a well built, stable, compact, nice looking power station that does not overheat and provides rapid charge to all ports as advertised.
This fits my needs perfectly as it manages to recharge huge USB power bricks (20000-30000mah) and tons of other things overnight with no issues.
Wife told me her tablets and smart watch charge faster using this USB charger. She has charged 5 things at the same time. She is very happy.
I love this charging station. Good size, great capability. Doesn't overheat. It meets my needs perfectly.
Simple, easy to use. No bells and whistles. Great price!
Got this one since it charges all USB sockets at full power. I've had 6 devices in at once so far and no power sharing. Quiet, and only one small green led light for power that isn't to bright, especially on off angles. Works as it should. Plenty of power to go around for everything,
wow, what a useful device, very multiple and easy to take for travel. besides the delivery super fast, arrived in 2nd day. thump up. strongly recommended !