Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product and would buy again
Excellent Product thank you
Easier to use when cutting metal than shears.
It's great!
Works very well. Reccommend.
It's very easy to use cuts like butter. I absolutely love it.
Good unit for cutting thin sheet metal. Easy to use.
Works great
Thank you very much received! Dreamed for a long time, a dream came true!
it works great. Thank You
much nicer than I would have ever expected it works very well
Thanks. Is great
Was easy to put together and cuts very well. If you need a perfect straight line maybe not the best, it goes very fast.
Delivered quickly! Recommend
The overall durability and sturdiness is remarkable，they are cased in style ! Awesome purchase, Highly Recommended !
Great
I think this will work fine for what I want. It is going to take a little getting used to but it should do what I need it to.
Thank the store for the fast delivery. The product is of good quality. I recommend it.
I ordered this for my restoration project, and it's the first time I am doing metal work. That said, this arrived as described, the parts are well made, and it was easy to assemble. I used it on a small piece I was working on, and it cut better than I expected. Since this is the first time I cut metal, I'm pleased with its performance and recommend it.
Hubby said this is good tools and very easy to use
I was surprised how well this worked, adjusted for shear and it cut well. I’d buy again if needed.
Thank you for the delivery, it arrived intact, we will continue buying very fast delivery, thank you
Helps and worked quite well to make several cuts, much easier than having to use a hand sheet metal cutter. This leaves nearly invisible marks on the edge of the work. When properly adjusted, the cut edge is smooth with no burr.
it cuts perfectly
Fast delivery, I am satisfied, thanks