Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am satisfied and I love it
The machine came very well packed, everything is in place. The handle of the Fraser is heavy, if anyone needs a budget machine for manicure, then this is what you need, price and quality. Thank you store.
It is so easy to use
I was looking for something beginner friendly and it led me to this product. I love it and so easy to use and control the speed. I use this to file my nails before i apply my press ons and for my press ons for taking the nail glue. Such a life saver
Great satisfaction for the price. It's a decent product.
Good lord this takes some practice! Whatever you do, make sure to use on a super low setting! This is a great product though even though I don’t really know what I’m doing :)
I like that it stayed charged while I did my nails. It works really well.
I love this and for someone such as me to be able to use since I have never done my nails on my own a day in my life says a lot!
If you do your own nails and use gel or gel powders, then this little gadget will help cut your soak-off time down considerably. Lightweight and easy to hold, with tips that help you the nail edges without sanding down your cuticles, this portable sander is perfect for at-home nail salons.
It’s very powerful but it gets the job done and has been helping me on my nail journey ! No regrets !
Love this product. Definitely recommend to beginners and other techs! Changed the game for me when I started doing gel x on myself.
I NEVER HAD A NAIL CUTTER BEFORE AND AT FIRST, WAS QUITE LEERY TO TRY. IT PROVED ME WRONG AND WAS EASY AND NO CUTS TO WORRY ABOUT. IT IS WONDERFUL.
A must have for anyone who does nails. Handle has nice balance. A nice array of tools and extra files. The speed and reverse settings are a big plus.
I'm new to doing my own nails. Purchased this based on the reviews. Not disappointed at all. For the price, you get the bits. Works as advertised. Definitely recommend
AMAZING I’ve done my nails before on a drill && almost hope until I bought this one the best investment thus far