Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the size and the clip too keep the bag of coffee close.
Sturdy strong spring. Helps keep the coffee bag closed. Long handle helps when scooping grounds deep in the bag.
They are stainless steel, you get the perfect cup of coffee. It also can be used to make melon balls or a mini ice cream scoop.
Great stocking stuffers! Great price.
Good product at a right price. Not too heavy and would not rust or change color.
Nice long handle to reach into coffee bags and tubs.
Very good quality for the price.
Works well - appears to be quality stainless. Clip has strong retention.
Beautiful spoons with sturdiness and measuring accuracy.
Was pleasantly surprised by the quality, and weight of the measuring spoons. Absolutely love the Rose Gold color too. Perfect for measuring my tea or coffee.
This stainless steel coffee scoop is a very practical small coffee tool , with its golden shining look and sturdy handling of coffee bag.
I haven’t really used it because we don’t drink coffee a whole lot, but I love the look of it and it is clipped on the coffee bag. It hold.
The spoon is great. I’ve had it for a few months and it’s held up pretty good. It’s not heavy, I almost thought it was plastic because it’s not heavy at all. It’s great and does what it’s supposed to.
We gave several of these scoopers away to family as a small gift. My wife’s grand mother and mother has not stopped raving about how useful this scooper is. It is well worth the money. Maybe one of the best small presents we have every given.
I needed a new coffee scoop after mine got lost in a move and I'm so glad because now I have these spoons! I love having them handy and attached to the bag, it's just so easy and they look elegant and are well made as well.
Best purchase ever, even my husband who thinks 99% of ALL my purchases are dumb agrees this is a good one. I have a big bag of loose leaf tea that I now clip this onto the bag and use as my scooper. Scoop is way deeper then I anticipated which is nice. Seems sill and sat in my cart awhile but since I bought it every morning I think to myself how handy this damn little thing is lol.
Love these. Durability
Perfect. Got a pack so i can have one at work, one at home, and a spare.
They do what they say they well and very well. I use them for whole beans and they match up perfectly with the markings on my coffee maker.
They are multi purpose, scoop and clip to keep coffee or whatever close tight