Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You can have the flashing option, or just choose 1 still color. I love mine, just installed it today in between errands!
Very easy to install and it's nice and bright. I put some in the back seat aswell but it's not that great in the back (just for my car) because I had limited spots to put it. Front seats look amazing and I would definitely recommend this to anyone who wants lights inside their car.
Works better than any others I've tried, accidentally stuck one in the wrong spot and moved it to a different spot within a few minutes and the adhesive never gave me trouble, and so far works perfectly
The adhesive was not strong at all , and would not stick , so I used command strips to attach them . However , the lights are very nice in my car .
Great product easy to install great price lights flash to the beat
Wow. 10 minutes. Installed and no wires showing. Love it. My kids think my car is so cool. They jump to the music and the colors are bright. Satisfied customer!!!
Adhesive was great, it even stuck to my carpet. Not as bright as i would have liked, but definitely bright enough. Not dim by any means, great quality especially at this price point. Only had them on 2 days so far but installation was a breeze, ir remote works pretty good, no complaints here.
Look great and are very bright
Not as bright as I thought. They are super easy to set up. I like the range of colors. I wish there where water proof and they lights would pick up the music better
Real nice product for the cost. Easy to install, plenty of cable to get the lights where they need to go. Really makes the inside of my car glow nicely. The lights are bright but not overpowering. Remote control is small and super easy to use. Worth the money.
OMG these lights look great in my truck. My kids love them and I installed them perfectly. You have to install them right to get the look you want. I would recommend this product to family and Friends.
Love these little lights they really put out the light
It's amazing. The color quality is great and it really looks so good and it couldn't have been easier to install. The only thing I'll say is make sure you keep the receiver in plain view of the remote
Works as shown. Easy to install. Had a small issue with the adhesive but it was on me. I failed to prep the surface with rubbing alcohol. Works great and as shown!!