Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is beautiful
Overall, this is a good machine to make dumplings.
The goods arrived very well secured and it is exactly the same as the two-year store I recommend
The machine works very well and automated the process. The dumplings seal nicely if the dough has enough humidity. If it dries a little water on the outside helps.
Works really well.
Very securely packed. Product made soundly.
nicely pack and seler comunicate perfectly i can recomemd
super
I recently tried this dumpling maker, and it has completely changed the way I cook in my kitchen! This dumpling press is really efficient because I can make three delicious dumplings at the same time. Whether you're a beginner or an experienced cook, this dumpling maker is easy to use and helps me make dumplings that taste like they're from a restaurant. I can make them quickly and easily at home, which saves me time and energy. My friends and family have been impressed with the delicious dumplings I've made using this press.
This is a great equipment to make dumplings. We received it on Thursday and couldn’t wait to use it. We used it to make dumplings on Friday. My kids loved it so much!! They used it to make 50 dumplings in just 30 minutes. It was much easier and faster than without it as they used hands to make dumplings. They were very happy to have this product!! Highly recommended!!
Wife uses this to make fabulous dumplings. So good she’s now “my little dumpling.”
Great!
The product is good, thank you.
Easy to clean. The dumplings were firm.
The dumpling maker is easy to use and clean, and the dumplings come out perfectly every time.
Very happy, everything was well packed, the store is conscientious, just fine!!! Very happy to order!!! Thanks to everyone who participated in the shipment and especially the seller!!!
I highly recommend this dumpling maker to anyone who loves dumplings or wants to try making different kinds of dumplings. It's a great tool that will make your dumpling-making experience even better! Don't miss out on this opportunity to take your cooking skills to the next level.