Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top quality new arrival fast! Recommended
Prodact is good, But it took too long to arrive
High level. Satisfied Brand
Dazzling
It's fast, similar to the picture. Long no השתמשתי
Looks great, good quality of camera, arrived within Weekly
Excellent product, the only bad thing is that it is heard low
Top quality והגיע within 10 days!
Great product. As described and easy to use
Shipping came within a period of time set but for the storm,, as seem it tied in to us and to the store, I am satisfied מהמוצר אכותי is amazing works מצויין ומועיל very real life-saving
Nice camera but the battery doesn’t last all night
Monitor perfect! See better at night, if baby moves camera drop automatic
Very good product easy to set in French. Book with Chargers for the camera and for the screen good image quality. Temperature display in the room and possibility to broadcast Luckies remotely really a top purchase thank you!!!!
Monitor real top quality. Good looking, arrived within Weekly. The camera should be plugged into the time use. Recommend to buy with המוניטור תופסן camera שאפשר play with location store available ועונה fast for any question
Seems to be working really well. Very easy to set up.
Very satisfied arrived late of almost month but was worth it
Top just like in the picture it's too fast
Delivered earlier than expected, I find that it fulfills its functions, no need to go and ruin you elsewhere for a baby camera. The sound image at the top nothing to say
I bought two of those for my sister and myself it’s great product and I’m really recommend price is good.
Very happy with my purchase. Very easy to use! No need to speak English or translate the notice. Just plug in the device to turn it on and it works. To talk to the baby just hold the speaker button pressed and talk. Release to hear the noise in the bedroom or the baby response (it '"is the walkie talkie principle).
Works very well, as the description
Excellent quality
Recommend player שעולה 700 ₪ equal the
Product excellent! Working excellent, fast shipping
work excellent