Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
if you have an older car with no bluetooth this is the perfect device for you. it auto connects as soon as the car is turned on and your bluetooth is on. sounds fine. and i can use it to hands free as well. the mic is not the best fyi. but its still passable.
It works exactly as advertised. It turns on and off with the car. It has a comfortable length to the charger. There is a hum if you have the car volume turned up all the way - but as they said, it’s fixed by turning the volume up from your phone and leaving the volume down a little on the car, this leaves plenty of clear volume for me in my Jeep - which is a loud car.
When I opened this I remember saying "no way. there's just no way". It's the tiniest thing I've ever seen and has officially replaced about 10 other contraptions I've tried that have done the same - but for 1/2 the price! I'm so happy I stumbled upon this little gem :)
The device connects easily to Bluetooth. The volume is weak unless you turn the volume on your phone all the way up before adjusting the stereo volume. I’m happy with my purchase and would recommend.
For the cost this is an amazing product. My phone aux is stripped and my car is a little older so it doesn't have Bluetooth in the radio. Luckily this works wonders. So easy to use. Plug it in. Connect it. And boom it works like a charm. Its small and the range is quite good. Sound quality is as good as it gets. Love this product.
Sound good and the connectivity is fast!
Works as it should no problems
Works great easy to use. But if connection is lost I have to unplug and plug back in for it to reconnect.
Best Bluetooth adapter I've ever used. Connects automatically after setup. No fumbling with wires after the fact.
I cannot stress how awesome this is. It does exactly what it’s supposed to do, connects quickly, and the sound quality is great! Stop looking around, you’ve found your solution!
Had it for a while now. Connects instantly. Would recommend
Plugged it in to the radio USB port and plugged the the audio cable into the Aux jack….paired the device….that’s it. Works as advertised. Instant connection and good sound quality!Used it on our boat Kenwood stereo and now have BlueTooth capability now. Perfect.
Works better than similar products at 3 times the price.
Sound quality is great and I really like it connecting to my phone when I get in the car. Two thumbs high. Sturdy quality
Works exactly like it should. Good sound quality, and pairs to phone easily.