Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a high quality phone holder that has a smart design and is easy to use! I can keep my phone within my reach but not be distracted while I'm driving. It is easily installed and fits any phone size or case! You can put it on your dash or your vent and can easily be removed if needed. I like to put it in my air vent and it is super stable and doesn't move around when my car is in motion. The close and release technology is great! High quality product with great warranty. Definitely worth your money!
Item appears to be constructed well but the suction bottom is poor. Toppled over from my dashboard after only several hours. Following difficulty with this item, the manufacturer kindly offered me a replacement with another model which attaches to the vent and is working out well. They went out of their way to assist me.
I first used it on the corner of my windshield. It did not stick the first time but I moved my truck out of the sun for a bit and the suction worked and was very strong. I had no more issues with not sticking to the windshield. I did not use the holder on the dash but I would think if it had such good suction on the windshield, sticking to the dash should be no issue. I now have mine attached to the vent. Again no issues, holds my phone fine. I would recommend this.
Search no more for a sturdy and manageable phone holder for your car. I bought this for my iPhone XR, which has a bulky af Otter BOX case. To my surprise it fit perfectly and can even fit larger phones! It's very adjustable with rotating phone mount and extendable arm for access. And to open the phone grips to remove your phone or secure it only takes ONE touch! The suction cup is so sturdy I had a difficult time removing it and repositioning it on my dash, to do so you must firmly lift up on the small suction tab that sticks out.
So I just got this yeaterday and was a bit skeptical to use it on the dash with the auction cup as here in Florida it gets really hot and I don't want the sticky part of the suction cup becoming a permanent fixture on the dashboard. So I opted out with using the vent holder and I am super super happy. It's very sturdy, holds the phone great and driving 37 miles each way to work I did not have any issues with it. Highly recommend this.
I have had this mount for a week now and I can tell you that its one of the best mounts I have ever owned. I cleaned my dasboard before use and it instantly suctioned tightly and hasnt lost any suction. Where I live in Michigan we have some of the crappiest roads around and the mount holds up to the test holding the phone in place. I have a Samsung Galaxy Note 10 plus with an otter box case and it opens wide enough to insert the phone and you dont have to wrench on it to hold the phone tight. I have only used it being suctioned to the dash which by the way is not a smooth texture and have not had any reason to try the vent clip or use it on the windsheild so I cant say if any of those mounting methods are better than the other. I would absolutely recomend picking one of these up and I myself am buying more for our other vehicle.
This is one of those simple devices that is extremely configurable. It can be flipped over, extended, and there are joints and hand-turn adjustments that can support some pretty wild configurations. It easily holds my iPhone 8s with its large case, and snapping the phone in or out is simple.
This is my third gen device - and they just keep getting better. My only gripe (not worth a deduction) is that in my current car, the weight of my iphone 8 plus hanging at an incredibly low angle kept tearing the stick disk off the dash - something I had never experienced in other configurations with less weight at that angle. So I glued the disk to the dash and no more issues.
The mount is not shaky, creepy, or short of features. It held my iPhone X (with case), and before that it held my iPhone 6s Plus. I use this for long distance travel and commuting and t is perfect. The mount makes it very easy to load and unload your phone and change the orientation. This new model looks best out of all of them.
This is totally worth the money. You can transfer it between vehicles and for most dashes will stick right on.
Well made good quality phone mount. Great range of motion. I use it everyday and was concerned that the suction would not hold up. It is very strong. The suction is terrific. Does the job! I highly recommend.
Bought this for my Side by Side in October, retiring it in December after exactly 2 outings. The suction part of it was fantastic, the durability of the holder not so much. Couldn't figure out why my phone kept ending up on the floor, then realized the squeeze part of the holder is no longer locking. It never got dirty, wet and cold yes but that shouldn't cause this thing to break so soon! *** As you can see below Torras was very prompt in replying to my review and is in the process of replacing my device . I am thus far very pleased with their customer service and will update on the durability once I have had a chance to abuse it, I mean use it some more.
Overall a solid purchase so far. I plan to revisit this review in a few months to report back and detail how it has help up.
The things I don't like about this mount are that it doesn't extend very far. In a full size SUV I find myself reaching forward more than I'd like. Also the holder itself could be extended a bit to accommodate larger phones better. The 8+ is not centered in the mount and when I turn it to landscape for navigation, it seems to be off-balance. Not sure how well that is going to hold up long term.
The mount sticks very securely to my slightly curved dash, which was a pleasant surprise. The arm rotates and extends yet if holds firmly in place after you cinch it down. MUCH better than those terrible flex mounts. The phone holder is large enough to grab and hold my iPhone 8 Plus with a case AND a pop-socket. Most mounts fall short here, not able to securely grab a phone in a case, let alone a pop-socket sticking out the back. The phone doesn't shake or bounce around while driving which is VERY nice. It holds firm in place and secure. It has not once fallen out of the holder despite the pothole ridden metro area. It releases the phone easily, yet hold it firmly in place.
I have used about every single kind of mount out there. Each one has strengths and weaknesses but every single one that I have tried has eventually broken, lost suction or were just too flimsy or narrow or.. you get the point. This one looked a bit stronger so I decided to give it a try and so far I'm glad I did.
Still 5 stars! Well, I'm happy to say this mount has stood the test. Over 8 months through hot and cold weather and 30 min each way daily commuting, it has held up. I did have to mount the hard plastic disc to the dash after it broke suction a few times and fell, but after that it has been solid. I have never had a phone holder last this long without breaking or me tossing it in the bin out of frustration. I've since upgraded to a 12 Pro + and the mount holds it just fine. Highly recommended.
I was very impress with the way it looks and holding it before I attach it to dashboard. I didn't want to attach it to my windshield so I can cover my front windshield. I'm impress with the quick release for the phone very smooth and no noise, my Samsung phone fits in perfect, charging cable fits in with opening, phone sits in very stable while I'm driving. Better then my old phone car holder, material is well built. I would recommend people to buy this, plus it came with a vent holder for optional.
I was worried about the dash mount because my car has a textured dash and I've had problems with others. Worked perfectly (I left the adhesive sticker on) and is very sturdy and easy to attach.
Great product. Ideal for ride-share drivers or people that travel and use their phones for GPS all the time.This one looks better built and has endless ways to turn and the ball at the end where the phone is so you all ways get the best view, no limits.