Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good the product!!!!
Works well, good quality, good price.
A bit uncomfortable to wear but the audio quailty is great, especially considering the price. Very fast shipping. Arrived in Turkey in just 10 days.
Item came on time and in perfect condition. Really happy with the price and quality.
Everything came 100% as always!
Excellent product. With an indescribable quality. Very good MSM.
Excelent!!!
Excels!!!
I loved them, they are super comfortable and the sound is excellent, it was worth every penny.
This is the third time I have bought them, they are truly fantastic
Excellent!
Arrived right and within the informed time.
The handset is fantastic, worth the price. Came some toast foams that looks like foam from the NASA. The sound is clear, captures small details and also has a lot of intensity for you to "feel" the sound.
Buying a kz is always a predictable experience, audio quality and a smooth purchase. I didn't think I could buy a phone better than kz-s10 pro, but I was mistaken, the Pro X is much better!
Excellent for the price . The sound quality is Much better then my sony WH-CH510.
Big happy
the KZ ZSN PRO is an excellent IEM that is comfortable and will be the perfect backup to my KZ ZS10 PRO.
Incredible product. I am a fan of the musiva and this wea the shit. Best headphones for the price yes or yes. Any budget under 100 dollars I recommend these headphones for a long time.
solid headphones really good quality, bonus eartips were nice, just not my style.
Very good price-quality ratio. Well above many well-known brands in Spain. I totally advise your purchase. Very good quality of materials and sound.
Fast shipping and item as described, quality very above price, I am very satisfied,
Very nice in-ears. My friend is a musician and prefers to use this one for all performances.
Product exactly as advertised. Excellent sound. And the main one, extremely fast shipping. Arrived in less than 10 days.
Sound for the price top!
I just arrived today after 21 days not bad because it was scheduled for June 20, it arrived in good condition and it was heard beautiful, it was worth buying.