Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these! I have a difficult time opening things with my acrylic nails so it's great to have one of these in my purse with a cap too! So that I don't stab myself.
Mostly sharp and work well with thread for my cross stitching.
Perfect item for snipping threads, very pleased with my purchase.
Great little scissors. I am a crocheted and I keep a pair in each of my project bags.
These are very useful portable scissors. I brought them with me on a trip and used them to cut off old airline tags. I had a similar portable scissors but the blades were dull. These are much better.
Honestly you can't beat the price. These are to replace some other craft scissors. I use them to cut yarn and it has not taken more than on cut for any strands yet. There is (what i am assuming is) lubricating oil when they arrive, but it wipes off easily. At this price they can't be beat.
I had mine for over 30 yrs and lost them on a trip. I think they fell out of my bag. I was sick. I got on line to see if i could find them. I did. Now i have them again. They are so handy to have in my embroidery bag. My husband wants a pair in the boat. Just anything. Use for a birthday gift. They will never be happier. Thank You. Maxie. I recommend to buy.
These scissors are really sharp. The handles are soft and easy to open and close. Will using them when I can start taking sewing classes again. Thank you store!
I love it! Service was prompt and timely. A great experience overall. I recommend the store.
Loved the weight, painless to my carpal-tunnel hand, very sharp and the color.Did not like that I waited so long to order them.
Great scissors. I use it to cut tape and paper. They will cut standard Velcro with no problem.
These are very sharp scissors and work great with my thread.
Very nice! Very useful for my crochet and sewing projects.
The scissors work fine for thread and paper.
Very sharp and nice beading or sewing nippers. Came very quickly and seem to be good quality.
Handiest and best deal. Well built and use them everywhere! I recommend the store.
Works perfect in my yarn/crochet bag
Awesome little scissors for the money. Nice sharp clips and you can clip real close with them.
extremely handy for crafting on the go
I would not call these scissors but small snippers. As long as you understand that is what you're purchasing, it is a great buy.