Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slept on this pillow for almost a month now. The contour is exactly the right height to give me the support I need for my neck when I sleep on my back. The foam is soft enough to accommodate my shoulder when I sleep on my side. I also like that the pillow case is removable and washable. I haven't washed it yet but the material seems to be good quality.
Thank you very much, arrived before the date, it is very comfortable and good quality, I recommend it 100%
I have tried several other cervical/ osteo pillows (some more expensive in price) and this one is the BOMB! From the first night, I have slept like a baby; with no sore neck or shoulders, which has been an issue with many others, the following morning. So happy I found this pillow! I highly recommend you try it!
One of the standout features of this pillow is its ergonomic design. The contoured shape is specifically engineered to provide optimal support to the neck and align the spine properly. This feature immediately caught my attention, as it targets the root cause of my neck pain. The pillow has a higher side and a lower side, allowing you to choose the height that suits your personal preference and sleeping position. I found that the higher side worked best for me, as it provided better support and kept my neck in a more neutral position throughout the night.
My husband can never find the right pillow. He has tries so many and ends up giving them to our kids. I got this for my husband because he’s used to the kind of shape of this pillow. He really likes how dense this pillow is. It’s the perfect thickness for him. He’s a back sleeper, but he likes it for his side too. Yay! We found his pillow!
I bought this for a pinched nerve in my neck that I’d had for weeks, and it made sleeping difficult. After a couple of nights with this pillow, my pain was significantly improved. I really didn’t expect the pillow to make a significant impact, but I was happily surprised. I still use it, just because it’s comfortable, and I’ve had it for a few months now. I tend to use the higher curved side, and it’s comfortable on my back or my side. I even bought one for my mom about a month ago, because she uses a CPAP, and the headgear can get uncomfortable at night when the pillow moves or bunches up. She said it’s given her a good night’s sleep since she started using it. Mine has retained its shape thus far, so it seems pretty durable. I also keep it in a pillowcase, in addition to the zip cover it came in, just to make my washing easier. I think this pillow is a great value for the money, compared to the pricier options out there.
Thank you very much arrived quickly seller Super advise everyone to buy.
Happy with my purchase
Excellent fast shipping