Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
works great just a little smaller than I expected.
Looks great under my espresso machine and is absorbent enough to keep my counters from looking like I was slinging espresso and coffee grounds everywhere. I use the second one as a non reflective background for product photos
Put on the Home Cafe machines and write well. The moisture is well absorbed and the top plate is protected.
work great. very absorbant
very happy so far. good quality heavy and non slip
ottimo
Fast delivery. Very good. Product absorbs water and does not transfer it.
Works fine
This is my second order for this Super Absorbent Draining Mat. They work so well and are so neat and clean looking that I ordered more. I wish I could find a bath mat like this for when you get out of the shower or tub. Such a great product.
Beautiful, I take the second one. Approaches my kitchen, performs its functions. Delivery is fast in common
The shipment was delivered to me very quickly. All right
I love it great and it works very well
Looks great, uses very
Works well for us. Using it for our espresso machine
Well and carefully packaged. Fast shipping
parfait
Very Fast delivery - Correct Color and Just what was needed.
Excellent, very Noah.
Nicely. I regret asking so small.
I think they are very useful & practicle. They work too to prevent unsigtly spills. Particularly useful under electric kettles, coffee machines as indicated. Clever invention
Thanks to the store for the fast delivery. The mat is wonderful, it really absorbs water well, but I ordered a size of 20 to 30 milk, I will order more. I recommend the product and the seller.
Great store with great communication the pad fits perfect, I recommend this seller
Thank You. Super
Very nice. Used for coffee mate.
Great mat ! Thank you !