Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This thing is tiny, but extremely bright. It is USB rechargeable, waterproof, auto on/off, light sensor on/off and automatic brake light. It was such a great item and price that I bought one for my friends bikes. Fast shipping too.
Perfect little light.
I like that it lights up when the brakes are applied. The battery lasts much longer than I thought I would.
Compact, metallic housing, brightness and brake sensing make this product a winner.
Very easy to install and very bright. What more could you want?
The brake light fits nicely under the seat. Good craftsmanship and quality. The customer service was very responsive and resolved an issue swiftly. Highly recommend it.
Excelente producto lleno todas mis expectativas
I get very fast just need to prove it
Great quality
Great rear light for my new bike. Easily mounts on and off whenever I need to charge it.
Excellent product. Everything it said it was it is. Easy to use nice light output.
It is easy to attache onto the bike , and flash very bright. I like shape too.
Bright light, easy to install with long battery life. Love it !!!
Very affordable and high quality
Looks really good on bike. Be prepared to lose your tool sac. It didn’t matter for me as I keep my tools on my shirt.
It is a phenomenal product, very beautiful, with a great battery life and easy to install, it works as a stop when braking and turns itself off while the cycle is stopped!
Very bright and shipped in GREAT condition
Very bright rechargeable
Works as described.
Super fast shipping and delivery. Initial tests show that this item is of good quality and works as described. Thanks!
This was perfect fit for my bike and very easy to install on the bike. It gives my bike stylish look as well as optimum for the safety. The light has different blinking options which you can set to your preference m I would highly recommend it.
It's a great bike light, I like how easy it is to take it out for recharge. The brake mode is great, it makes my bike a bit smart. Light brightness is good enough. Overall I like it.