Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Although it doesn't come with a non-stick surface, food still grills perfectly with evenly distributed heat due to the spacing of its grill bars.It cooks meals to perfection, giving the items that delightful flavor and texture that your taste buds will appreciate. Though some foods may stick a bit, as is expected with any grilling cage, it can be prevented with proper preheating and oiling.
Perfect for the afternoon barbecue
These are really excellent tools!
great, thanks
Super quality. Very practical.
The design of this grill cage is a critical selling point for me.Its sturdiness and durability come from the use of high-quality stainless steel, which was skillfully crafted to create this masterpiece.The size of the grill cage is just perfect, providing ample food capacity, including a well-balanced weight distribution that makes it easy to handle. Its solid construction and robustness also make the grill cage not foldable, but that does not in any way diminish its exceptional value.
From the moment I laid hands on this exquisite cooking equipment, I have been able to enhance my grilling activities, and it has never disappointed me. I wholeheartedly recommend this grilling cage and believe it deserves the highest rating possible.
All as described! Fast shipping well packed!
Perfect for Father's Day
Fast delivery, good quality baskets.
I really like the design and size of these baskets. They’re easy to open and close and the included grab hook and fork will let me handle them when hot. The packaging was okay and the baskets were in pretty good shape without hardly any denting at all. It took less than a minute to squeeze them to get minor dents out. As you can see the baskets are now almost perfect shape. Looking forward to using these soon and expect they will work just fine! Thanks for a high quality product.
Just perfect. Good quality
I absolutely love the rolling grilling basket! The lid is secure, which keeps the grilling food locked in and prevents it from falling out. Cleanup is a breeze with this rolling grilling basket. It's easy to clean and saves me time and energy.It's made grilling a lot easier and more enjoyable for me and my family.
Super fast delivery, good quality.
looks good
Well packed, arrived without distortion. I recommend the store
The sturdy construction of the basket is fantastic!The thick steel mesh and food-grade stainless steel material ensures durability and long-lasting use.If you're looking for a durable, functional, and easy-to-use grill basket, maybe you should have it. You won't be disappointed!
This grill cage is the epitome of excellent design, outstanding grilling experience, and durability that is second to none. It performs beyond expectation, and each meal cooked is a testament to its exceptional quality. I highly recommend this grill cage to all outdoor enthusiasts.
The stainless steel material used in its construction can be easily cleaned with soapy water, and any residue can be quickly removed with a brush and a little elbow grease.
It efficiently transfers heat to the food, ensuring every part is evenly cooked, whether you're grilling meats, fish, or vegetables.Every meal you prepare comes with a professional touch of perfection!
If you're a devoted grill enthusiast, I highly recommend getting your hands on this phenomenal grill cage. Trust me, you won't be disappointed!
I can't stress enough how much of a game-changer it is. The design is incredibly robust, featuring a reinforced mesh that can handle intense heat without any signs of melting or weakening. And let me tell you, the lid is truly exceptional!
I can you use the air outside .
I bought this for my husband. It’s a great hit! It is easy to use. All our marinated veggies in one grilling basket, our meat in the other basket. The shape makes grilling easy and fun. We recommend this product.
Loved how it cooked veggies easily without having to flip them with a spatula. The small fork worked well to check doneness. The lid came off once but that could have been human error and I will use a mitt on both hands.