Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, great grip on the iphone6, really surprised about the sound is awesome... Really deep and clear Bass and with the micro sd card you can have a Long playlists...
Just got the product and really like almost everything about it. The build quality is solid! Connecting it to my phone was a breeze, the sound quality is incredible, this thing rocks and is loud and clear. It stays charged for hours and hours ....Nice portable loud speaker for outdoors, biking.Just what I was looking for.I would highly recommend this product.
This is an excellent accessory for an bicycle. It allows you to listen to music or use your phone and maintain unobstructed view of road while riding. The sound is a little thin but otherwise very pleasing. I use it with a tracking app that also plays music. The handlebar mount allows me to view my progress while riding.
Purchased for my son. Easy to install very bright headlight sound quality was very good for small speakers. The horn was a bonus sounds like a car horn not as loud as a car horn by any means. Phone holder hold a I phone very well.
It works great
I have a electric bike, and been looking for a device that has flash light, phone answering and holder all in one. This product does it all, and the battery last long ( have used 3 days without charging). It does the job and seems durable.
this works with iphone or android. great sound perfect loudness for our bike.
This bike phone mount kept my phone attached to my bike while I rode at high speeds and through rough terrain and stayed firmly attached. It is cute and combines all the features I want, including Bluetooth, speaker, power pads, light, bell, etc. Perfectly fit my bicycle and iPhone 12 pro, even with a phone case on my phone. Every feature works with no problem. It is the best!
Sounds better than I thought it would, plenty loud enough, blue tooth no problem, Lights nice and bright awesome at night, cool little horn attachment. Overall worth it, just ordered 1 more for the gorgeous wife of mine.
I love this device. I bought it for my terra trike, it’s durable, great sound, easy to pair, great horn, the light seems bright, but haven’t tested it at night. i’m ordering a second device for my wife’s bike!