Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like how easy it was to attach to my scooter. I was worried it would be a pain to assemble but it was actually straight forward and it didn’t take long to get going. I also was happily surprised at how sturdy it felt.
Works well, 10 min. Install. I recommend it.
Love this Bluetooth speaker , I ride 20+ miles and having music playing over the speaker makes the ride fly by. The headlight is great as well. I actually had an issue with the first one I bought as there was something wrong with the part that held it to my handle bars. The customer support was perfect and responsive. I sent them pictures of the issue and they promptly sent me a new one. Definitely worth it for those who like music or listening while riding .
sounds good nice features, cell phone holder is a bit hard on removal, a release button for the phone would be helpful, and shims for the mount on the handle bars dont fit all handle bars. easy fix with a piece of flexible rubber hose to compensate for the handle bar mount.
I am really enjoying the music while biking.
I really like how the device allows me to ride safely while listening to music. There’s no earbuds obstructing my hearing from traffic or pedestrians. The light feature was an added benefit, allowing me to ride safely during darker hours. Great product!
The Bluetooth speaker actually sounds good and is very loud. The phone mount holds your phone securely, and even though the light is not super bright it is adequate. This is a very well-made product. Everything feels sturdy and was easy to install.
Great product! Does what it should!
I received this bicycle phone holder for my birthday last year when my husband bought me a bike. I wanted to start biking a few miles per day, but I felt more secure with him being able to contact me. I was so happy when he installed this phone holder. I love it because it secures my phone no matter what the terrain. It never falls. I also have the ability to answer a call with the tap of a button and it will activate the Bluetooth speaker. This allows me to keep biking while staying safe. The base also charges so I’m guaranteed to not lose my charge while biking long distance without a power source. The base also contains a night light which came in handy when I unintentionally biked late afternoon and ended up returning at sunset. It was dark for my last mile and I was happy to have the ability to have lights.
Its easy to install an easy to Bluetooth to your phone just wish it had a bike alarm also ..Other then it's a great deal..
Great product
Exelente product I recommend it!
Please make the mounting screws longer so that it fits the handlebar for most bikes. Great product.
Liked the sound and play time. Mounted perfectly on my carbon road bike. Would be nice if you could get a second mounting bracket so I can switch between my road and gravel bike.
I like the product it works well the biggest flaw is the size of the cell phone I can hold it cannot hold any big cell phones only small ones that’s one consideration purchasing this size of your phone
Awesome speaker you will love it great for the price and awesome features
I was so happy with this purchase that I purchased another one. The sound is sharpe and pleasant to the ears. Thank you
This seller has gone above and beyond my expectations. The initial speaker I bought had a weak connection where the speaker attached to the bracket. When I brought up this deficiency they not only offered to send me a credit which I declined. They re-engineered the bracket and sent me a new unit. Bottom line is they stand behind what they sell. They have turned me into a raving fan. Thanks
This is such a great idea and product! We got this for my husband who rides daily. He uses every feature and really loves it. Super easy to install...makes him ride longer with the music of his choice! Great gift!!!
This is a genius idea, I never knew it was existed before I saw it from someone else. It is a Bluetooth speaker, phone holder, ring, flash light. Easy to pair, decent quality audio and easy to install. I was looking for phone holder, but this is a great deal. You can even charge your phone and this will work as a power bank.
For bike riding and I’m happy with it so far
Speakers are louder than i expected!.... WOW! My granddaughter loves it
The Bluetooth connection is fast and the sound is clear. I use on my bicycle and i stream music from my iPhone. It works well and i am happy with the purchase.
Great sound when you're riding and even use this around the garage when not on the bike. Long battery life when charged and the horn feature and light work perfectly.
Good quality, great grip on the iphone6, really surprised about the sound is awesome... Really deep and clear Bass and with the micro sd card you can have a Long playlists...