Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works so well for anything that needs to be stirred continuously! A great gift for anyone who makes their own pasta sauce
The product functions as advertised. It allows you to pursue other kitchen activities while your pot is being stirred. It is a time-saver and a handy tool.
I had one years ago, loved it. But it stopped functioning, I was unable to find another. Until now! If you are making ANYTHING that requires constant stirring, you will want this. Make sure your pot is round. Fabulous product!!
Love the help in constantly stirring foods so don't burn while doing other meal preperation.
I do t normally write reviews and I also don’t normally purchase items that do what I can do myself however this kitchen utensil is amazing! When I’m busy cutting or basting something or I want to watch the rest of a show I set this self stir stick to work and it does it’s job!
Did you ever have a recipe that says stir continuously ? Well this will solve that problem. Easy to use and stirs through thick or thin sauce. 10/10 would recommend does exactly as advertised
As in the picture perfect
Great keep it up.
Bought for gift. Very nice
Good product.
A great aid. I made risotto. Although I had to monitor it I did not have to stir for 30 minutes myself. Love it
This product is better than similar product in both quality and features. it alernates directions, most others do not!
Wonderful for my husband who is the chef of our family. I no longer have to go stir things so he can have a break
It works great! Tried it out for the first time today! It was alittle hard making the “Rue” but, once we got past that part it saved a lot of time manually stirring! Great little tool!!
Used it to make (stir) my Marinara sauce. Worked great, and easy to separate and clean. Will use it for lemon pie filling next. So great not to have to stand at the stove.
Used the stirrer for the first time for risotto. Worked surprisingly well. It's very easy to operate. I don't yet know how long the batteries last and how strong the legs are. But so far I'm very happy.
I enjoy roasting peanuts at home and this thing is awesome.
If you have a delicate recipe that needs continuous stirring, this is great.. You don't have to stand over the stove and stir, stir, stir.. I would not leave it alone, but that is just my opinion, no basis. Definitely allows you to get other cooking things accomplished though while it does the stirring.
Wished I ran across this tool years ago. Works great while making pudding that has to be stirred constantly. I set it to the speed I want and keep checking to see if pudding is boiling. Love it!!!
Easy to use. i bought one for my dad and he was so excited about it, totally made my day
Works great especially when multitasking in the kitchen.
I use this stirrer to make rice pudding, which needs pretty much constant stirring or it will burn at the bottom. You DO need to give it a twist to get it turning, but once it starts, it keeps going! It's fantastic, and is one of the most unique products I have ever bought. I LOVE THIS!
Works well.
I received this utensil as a gift and used it in a wide, shallow pan to whisk butter into a sauce. The sauce came out perfectly; the butter was emulsified better than I have ever done with a whisk. It is very noisy and kind of splashy, but it did move over the entire bottom surface of the pan. It reverses the direction of its rotation now and then, and that helps it to keep moving instead of staying in one spot. Now let's see how long it lasts.
Perfect I recommend it to you