Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend nothing sticks.
Very nice pan. For eggs the very thing! Tried to make cheesecakes-it worked. Not very convenient only to turn over. I think pancakes and pancakes are also possible. I recommend it.
Perfect and handy, fast delivery
it is nice but there is burned smell when you are cooking.
Works as expected!
Very good and quality product, recommended!
Amazing quality! I forgot to put oil and nothing sticked!
The Egg Frying Pan has been a delightful addition to my kitchen. It's perfect for making pancakes, eggs, and more with its four individual cups. The nonstick surface is excellent, but it's important to use a little oil or butter to ensure food doesn't stick. Once you get the hang of it, cooking becomes a breeze, and the results are consistently delicious. Just a small word of caution: be mindful of the handle while cooking to avoid accidentally burning it. Overall, this pan has become a favorite in my kitchen, making breakfast preparation a joy. Highly recommended!
Excellent Product
Arrived really quickly to Israel, looks really good quality, I haven't used the pan yet, thanks
Perfect! Great quality!
haven't tried it yet
Overall a good item. Unfortunately it wasn't packed carefully so it arrived scratched. Works well with induction stove. I would recommend
very good quality
I think The handle is made from plastic with wood the pan is looking great fast delivery that’s a great product I recommend this store thank you
Delighted with my frying pan! Works in induction cooker without problem. Nothing sticks. Quality Material. Fast Delivery
highly recommend it! the picture shows butter and oil in different parts, I just cooked breakfast in a few minutes. If you have a bigger family and feel lazy, just chuck eggs on here for breakfast :) Very quick shipping as well, for Australia, though I may just be lucky
It all came down for 10 days, the eggs didn't burn. The frying pan is small, but for eggs it itself
Works great
Thought שהמחבת bit יותא large. But well size this OK
Perfect size for Avocado Toast with egg!
love it
Super fast delivery
Super!
Nice pan, it's a pity the handle is not wooden, the paint can be peeling