Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this on a whim and it lives up to its promises. Dumplings at the push of a button!
They quality is very good. Very sturdy. I hope it works.
love love love so good looks just like the photo s little small but still amazing
Excellent advice and I love it so much Thanks and best regards
Very good, great cost benefit
I bought as a gift for my mother who makes empanadas by hand. I helped her a lot with her wrist pain while making them.
Good products
As was described!
Great! I highly recommend!❤
Quality product!
Too practical and robust.
The best part of dumplings or empanadas is eating them! That's why I do everything I can to shorten prep time and get to cooking. This little dumpling maker really helps speed up the prep. You just lay down the dough, spoon on some filling and it does the sealing in a flash. Clean up is a quick wipe down and its ready to be put away!
A beautiful and practical device I love
The machine is easy to use and makes perfect dumplings every time. The best part is that I can customize the filling to my liking, whether it be savory or sweet. The machine is also easy to clean and store.
I've played with it more and figured out you can get quite a bit more filling in there than I first thought. Really enjoy this gadget. My freezer is full of delicious dumplings.
item as described. fast delivery
Good!
it's pretty small and will not take up a lot of precious kitchen space
The product arrived much earlier than expected, thank you.
nice love it, it works good
My family loves dumplings, but I used to avoid making them because of how time-consuming and frustrating it was. However, with this set, I can now make multiple servings of dumplings at once, which has significantly reduced my preparation time.
I am absolutely thrilled with this dumpling maker set! It has made my life so much simpler in the kitchen.
All good thanks to the next
Great part! Hopefully it works!
We love these. Do not fill it up to much and you have to wet the circumference of the dough before folding so it can stick also need to press real hard use a towel to close