Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good! Nicely detailed and reasonably accurate. The working rear suspension is fun. One feature I like is the toy snaps firmly into the included stand, which adds to the stability.
So cool, nice product fast shipping awesome packaging!!! All good recommended store!!!
it's beautiful. I 'd buy again. They're very detailed, I was happy
Very beautiful and coming soon. Pretty good.
they were on time and as expected. the kids play with it for hours and it holds up well for them
Very very nice. I just love my little Mini replica. It sits at my desk where I can see it all day. Love it!
That economic and pretty replica of a MTB, your transmission is functional, literally work their pedals :) took just over two weeks to arrive in House and well packaged. Recommend the product and the store!
works well, packed at all well, quality awesome all twists and turns, looks great, store recommend!!!
Very good furniture to bicycle scale arrived in perfect state and in good furniture Time
I am fascinated, arrived in excellent state BICYCLES, nicely packaged, have superb quality, good furniture size.
I am not using this bike for play but only for display so I cannot speak as to the durability. It does look sturdy and of good quality. It has great details and looks sharp.
Love these for the price! We bought these for our boys. Not quite the most durable thing for a 4 yr old, but the 6 yr old does fine with it. Great price compared to others!
Work perfectly. Thank you
I have ordered these bikes before and understand they are intended more for displace than for play, but sons like them lined up on a shelf. I’d buy again.
Good quality and fast delivery
awesome little bike , love the fact the peddles move the back tire . awesome shipping , A++++ store
Used this for my 8 year olds Bday party KTM Cake as a Topper, He loved it and tires worked well to make tire impressions into the fondant! Also doubled as a toy all his friends were itching to play with. :)
This is my second purchase of this bike. Very recommend.
I bought this for my nephews. My nephews love it and it is their favorite.
This bike is a great accessory for 6" action figures. My hobby is photographing action figures, and this bike has been a great addition to my hobby. It is well work the price.
Perfect size for birthday topper! Well packed. Super recommend!
It’s it’s awesome I love it
Our sons love bikes and absolutely love these bikes. They go everywhere with us , the boys even sleep with them.There are always bikes noises in our house
I liked it because it is very durable to do a lot of stuff. Its big and I tested it through many terrains and it still is as good as brand new.
Very nice details well done, I would have liked it to be bigger than it is but it is worth it for my son's room