Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's always the rubber ring under the lid that literally "seals" the deal. On ever mug I've had, that rubber ring comes loose, then the mug is useless to me. I'm a big coffee drinker and I'm constantly twisting it on and off. Well, one day, the ring of death came off and I panicked! This mug was kid, spill, car, thick pile don't ruin-rug-proof! I don't know what made me lay it back in the top lid an turn it upside down and twist it back together, slowly, and not real tight......and Ta-da! No problems since. Maybe others knew about this, but this sealed mug was worth figuring it out. It looks very expensive, appealing to the eye. It's worth every penny and I bought one for a friend. A totally gift-able buy that you don't have to worry about being cheap. I would definitely buy this again. The Navy is next. Drink up!
I like to go out to the woods for photography. Or just walking my dog. But I am out for hours and need something to drink. I use these around the house and it keeps my water cold forever. I can pour cold water into this bottle and it will still be cold the next day. I keep one filled with iced coffee and it stays as cold as when I first poured it. I have something like 6 of them in varying sizes. There is one style I don't like - you have to press a button every time you want a drink. It's an auto seal, so great idea.But after a week of use, I ended up needing a wrist brace. I don't suggest that style, but as a former plastic bottle user, I would recommend this to anyone. And this plum color is beautiful.
I am in love with these cups and will buy Contigo from now on. They are not too expensive and worth the price. I found one of these pretty cheap at a discount store and loved it so I purchased 2 more from Amazon. These cups keep drinks warm for hours. In fact, I use it as my coffee mug all the time now....I can get rid of the cups that come with sets of dishes because I won't use those anymore after these. I haven't tried keeping anything cold in them yet but I would imagine they would be good for that too!
This cup is a great cup. I have bought about 4+ of these cups for me and the family. I like them because we can knock them over as much as we want and not have to worry about spills or leakage. I’m a busy mom so for me that includes forgetfulness. I can’t tell you how many times I have a regular topless coffee mug and walk off. Just to return to a cold cup of tea or a watery cup of whatever I’m drinking. Not with this cup, I literately make my tea and am instantly distracted. I come back and my tea is still hot enough to burn my tongue. That’s great for me. Or my iced beverage is still freezing cold with its ice (little melting for my return). I got for my kids so they can return to the beverages or even knock them over without a mess. You gotta get these thermal cups.
I am so happy with this product that I bought one for my husband! This product was recommended by a few stroke survivors has been for a no spill cup or a Sippy cup for adults! I have a habit of opening a soda at night to take my medications and the rest of the soda is wasted. With this product I put the soda in it and leave it overnight, and my soda is still cold and carbonated the next morning. So it definitely lives up to keeping products cold my husband says his coffee was still hot after five hours. If you have problems spelling your drinks, I highly recommend this product.
I have three of these now in different colors because some days I might want to carry more than one coffee + hot chocolate or tea
Very handy to use and invaluable if you like to keep your coffee hot!
I gave up expecting even a " warm " cup of coffee by the time I reached my office building even on a summer day. First use of this cup the other day , I was amazed. Made my travel mug of coffee at 6:30 am , had a few sips while getting ready for work. Head out on a nice 18 degree North East morning for my 30 min. Commute, and 7 minute walk across the frozen landscape where I carried the mug in my hand. At around 9:00 am I flip the lid open expecting to be taking a sip of cold or Luke warm coffee. Much to my surprise it was hot ... Actually hot! The mug is well built, has a nice solid "rubbery" feel to the lid that doesn't feel like your going to chip a tooth when you take a sip ... It doesn't leak , is relatively easy to clean , seems durable.
First off, the styling of this travel mug is great. It's huge but slim enough to fit in my cup holders. The matte black finish is so cool and modern. Today was my first time using it. I made coffee at 9:30 am and prewarmed the mug with hot tap water. I drove an hour to my destination and it was still too hot to drink. I ran errands all morning and I finished my coffee at 1:30pm! It wasn't luke warm either. It was still hot enough to be enjoyable 4 hours later! The out side of the cup never got warm. Next time I won't prewarmed it so I can drink it sooner. I'm about to order another for my husband. We are super impressed.
LOVE LOVE LOVE these travel mugs! I have them in 3 different sizes. This is the only mug that I've found that actually keeps my coffee, tea or other hot beverages HOT for several hours! They hold up well, fit in my vehicles cup holder perfectly, and do exactly as they claim to do. Even after 8 hours my coffee is still warm (if I have any left).
What the heck did I do before this mug? It fits my cupholder in my car (big plus) and it holds 20 ounces (bigger plus) and best of all, it keeps my coffee HOT and for hours HUGE PLUS! The mug itself stays nice and cool, you would never know the contents were hot. It is stylish with the color and handle and easy flip top to prevent spills. I held this mug upside down and not a leak or spill anywhere. The easy flip up on the lid makes drinking it easy and closes just as smoothly. I put the cup and lid in my dishwasher and after months of use, it looks & works like new. Of course, the instructions stated it was dishwasher safe and it is. Having the handle on this sure makes it easy to grab when I'm in my car, great idea whoever thought of that. I will cherish this cup because I'll never find another travel mug better than this one! Coffee put in it at 6:30am still piping hot at 10am WoW, AWESOME purchase!
I love these travel mugs! I have carpal tunnel in both hands with loss of feeling in my right hand which means i’m prone to dropping things. The rubberized grip around the cup is great for people like me. They also keep coffee hot for a LONG time. They are easy to open/close and easy to drink from and the colors I picked are very attractive. I would definitely purchase again, in fact I did. Think they would also make nice gifts for almost anyone.
I love this coffee/tea mug! It works great and does not leak at all. It is easy to screw on the lid and snap open to drink and close back up. The liquid also comes out a little slower which helps me not burn my mouth so much and reduces spills. It is very easy to clean compared to some of the other mugs I have had before. The grip helps me hold onto it as well without it slipping out. It keeps my drinks hot very well for a while. I love the lavender color! I highly recommend this travel mug!
The price for a pair of these is about what discount stores like Walmart asks for a single one. I purchased the pair because my wife and I travel a lot, and many of out single day trips are well over twelve hours. On longer trips we are on the road twelve hours a day, so me having hot coffee and she enjoying chilled beverages makes the trip enjoyable. I know for a fact that these containers will keep coffee hot for at least four hours, and chilled drinks much longer. That is a major plus for me. Also, the insulating band around the neck is another major plus because it prevents my hot coffee from burning my hands when I handle this. It's also a perfect anti-slip design. I've had these for nearly a year and they have seen considerable travel. I expect them to last for many years to come based on experience thus far, which makes them a bargain as well as a functional, essential travel aid.
I purchased 2 of the mug travel mugs because I needed separate mugs I can use for hot and cold liquids. I truly like these mugs. The insulation proves to be as claimed in that they keep the temperature of the internal liquid for long hours (even if the snapseal is left open) and they are large enough volume so as to avoid frequent refilling.
Bought these to replace plastic cup that my daughter was using for hot tea. Got the set so that I would have one for my coffee. They work great, easy to get the lids on and off. They can be slightly hard to snap open, and the lids are just a bit difficult to clean for the same reason, but I would buy them again in a blink.
I highly recommend this product.
This new design is taller and holds more water. I do enjoy having to go to the fridge less, but it also barely fits into my coffee maker. So if you're using these for coffee drinking you might want to measure it to make sure it's going to fit your system.
I love the this mug. It's basically the only drinking vessel I use. This is my first time trying this taller version. It's an upgrade in some ways in a downgrade in others. A lot of that is going to come down to your personal experience or preferences.
Wow this is a great flask. Works almost too well. Pour hot water in to make a cup of tea and let it steep on my hour drive. First of all, this is leakproof. I flipped it to mix a few times (not something I recommend) and it did not release the steam the way my plastic *otherbrand* flask would until I opened the spout. Poured hot water in at 8:30, tried to drink it at 9:50 and it almost burned my tongue. Left it in the car at that time in 35 degree weather and came back to the car at 12:30 AND IT IS STILL HOT. In fact it just became not too hot to drink. If you need a flask to keep your beverage hot for long periods of time then this is it. If you want to drink it soon after you have poured your hot beverage in (like within two hours) then pour the beverage in (freshly brewed coffee or tea whatever) and let it cool off on the counter for a while before you put the lid on. Freshly boiled temperature beverage will stay hot all day.
I love this tumbler. I chose this one because of the size and color, and both do not disappoint. The tumbler is really tall and is able to hold a lot of liquid. The matte black color looks sleek and refined and feels nice to the touch. Like other reviewers have stated, the tumbler's black color/coating is easily scratched so if that's an issue for you, this may not be the tumbler for you. I don't mind if the color/coating gets scratched so long as the metal is strong/durable and doesn't get dented. So far my tumbler has been really strong and hasn't had any dents. The tumbler is also really well insulated, so as long as I keep the top on and closed, hot drinks stay hot and cold drinks stay cold for hours. Sometimes when I want to make sure my hot coffee cools or icy drinks melt, I take off the top. I'm really enjoying my tumbler so far. If I need another tumbler again in the future, I will probably buy another tumbler.
Excellent mug. Got the grip-less 20oz and I loved it so much I got another. First I got a Yeti because it was recommended, but it was too fat to fit in cup holders and the lid didn't seal, plus it cost 3x as much. This mug is by far superior. It's slim, but not top heavy. The lid seals AIR TIGHT. It doesn't just "mostly" seal. Once you close it you can shake it if you want to mix in any creamers or what-not. The mechanism to seal is very easy to operate and doesn't flip up to block your nose. Only downside that I see is that the non-stainless steel version isn't dishwasher safe, BUT, it was a very wide mouth and is super easy to hand wash. Some other reviews have mentioned the lid being hard to tighten? Not sure if they got an earlier model, but I can't see anyone having an issue with it.
I find the lid does not leak, but one must be careful to thread it on properly and tighten it up enough -- but not so much as to squash the gasket inside the lid. In short, if you're reasonably careful, this cup will do the job and will last.
My husband drives a stick shift car to work so coffee on the go has been a trial. I found this and gave it a try. I am so glad I bought 3! These are perfect. The look is simple, unisex brushed aluminum without any silly sayings or decorations. It has that sleek, Sharper Image look to it. He says it is very easy to drink from and doesn't spill a drop in the car. He also says it keeps the coffee hot for a surprisingly long time. One down side is you cannot use it in the dishwasher BUT it take 60 seconds to clean. Rinse it out, add a drop of liquid dish soap. Fill it halfway up with water. Replace the lid and shake well. Then open the snap up part you drink from and shake again. The soap comes out and cleans the whole thing. Done. After years of trial and error THIS is the perfect travel mug. Oh and it holds almost 2 mugs of coffee.
All contents stay in the cup when closed! Is large enough for my 12oz strong coffee. Fits under a keurig right when the drip portion is removed. Keeps items hot and cold depending on how long you have the top opened