Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Amazmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought one for me and one for hubby...love them!
I’m so glad I gave this brand a shot. I’ve used many more expensive ones but Tongcamo is on the hit list for me. Very well made even though lightweight. I’m gonna get a couple more different colors.
I purchased this poncho to keep in my pack while at weekend long airsoft events. This is perfect for me because it matches my camo pretty well, and can serve as an emergency shelter with some paracord. I like how it rolls up nicely into the pouch it comes with and doesn't take up much space in my pack. The color doesn't exactly match real CP multicam, but for the price it's definitely close enough.
This was the perfect gift for a deer hunter. Lightweight, portable, and durable.
You don't have to worry that this is going to tear. It is very durable!
Is a great poncho and I like the zipper on the front.
Works and looks great, just what I needed, a stout rain poncho.
Excellent raincoat, you can use the awning... Seller recommend
This poncho has been a life saver in my work out on a nature preserve!
Wear it over your clothes, pull up the hoodie, and you stay dry, and it helps block the bone chilling winds, too.
Well done. Better than the real thing.
Item as described and serves the purpose. Not sure of the longevity yet but I think it should be ok.V
My husband is a hunter as well as many family members so these are so nice to have at our cabin when the weather isn’t so nice
Bought this for my husband who is an avid fisherman (even in the rain) He loves it. He has used it several times and said it keeps him totally dry. Highly recommend.
I'm around 6' 1" and weigh 240 lbs. It fits nicely over a 65L backpack and me.
Does the job just fine. for the price the quality is fine, used it over dedicated rain gear to keep bow and backpack dry and camouflaged, quiet enough material, neck hole could be larger or have Velcro or zipper there but does the job well
Nice to carry in pocket, glove compartment of car or emergency bag. Easier to fold into bag after use.
We haven’t used the blankets yet. I bought in case our power went out, but on inspection, good quality.
I bought this to put in our emergency gear for camping supplies. They are perfect. Not tiny but sturdy and it comes with a good pouch to carry them in.
The order arrived quickly and each poncho was packaged nicely in a small drawstring carry bag. I like the fact they are bright safety orange with a mylar lining and lightweight to carry. I put one in my car kit and one in my first aid kit.